Frequently Asked Questions (FAQ)

What do I need to do to schedule an appointment or evaluation?

We are accepting new patients! To schedule an appointment or find out the next step to schedule an appointment, you can call our office at 870-701-0115 and speak with our Patient Care Representative. She will be able to answer any questions you have about getting an evaluation.

Do I need a referral from the doctor?

Depending on your insurance, you may require a referral. Once we talk with you, we can request the referral from your PCP or let you know to schedule an appointment with your PCP to obtain the referral if needed. Once received, we can schedule the evaluation as soon as possible.

How long will my appointment last?

Appointments are typically between 45 minutes to 1 hour.

How often will I receive therapy?

The amount of therapy that you will receive is based on your specific needs that are determined by the evaluating therapist.

How much will my therapy cost?

If you have medical insurance, TOTAL Physical Therapy + Wellness will bill your claims out to your insurance provider**. If you have a copay, deductible, or co-insurance you will be responsible for the amount owed. These amounts are set by your insurance provider.

If you do not have medical insurance, we do offer self-pay packaging. Please call our office at 870-701-0115 to speak with our Patient Care Representative about the multiple packages we offer.
If you need a payment plan, please contact our billing specialist at 870-701-0114 to discuss your options.

**TOTAL Physical Therapy + Wellness will only be able to bill your insurance if we are a participating provider with your insurance company. Please call the office to see if we accept your insurance.

What should I bring on my first visit?

Before your first visit, please complete all your new patient forms that we send you via your email. If you are unable to complete the paperwork beforehand, please show up 15-20 minutes early to complete the paperwork in the office. Please also bring your insurance card, a photo ID, and a credit card to put on file. If you require medical assistive devices, such as a brace, walking boot, walker, etc. please be sure to bring them to your visit as well.

What should I wear to therapy?

Wear comfortable clothing that is easy to move around in and allows our therapists to access your area of treatment. Clothes such as sweatpants, gym shoes, or other work out attire are preferred.